Shipping & Returns

 

Shipping Domestic

Orders will ship within 10 business days from the date that the order is placed.

All orders are shipped via USPS Priority Mail (1-3 days) Expedited shipping is not available.

 

Shipping International

International shipping is available via our Etsy shop

 

Returns

We hope that you are happy with your purchase.  If you are not pleased with your purchase, you may return your order for a refund or exchange within 10 days or receiving your order.

A refund excluding the cost of shipping will be issued when the item is returned unused, in its original condition and original packaging.

To process a return please contact us at info@stakceramics.com . Please provide us with your order number and order details.  Once we receive your request we will contact you with return instructions.

 

Shipping Your Return

After receiving return confirmation, please ship the item to the address provided.  Please note that you are responsible for the cost of shipping.

We recommend that you use an insured and track-able carrier to ship your return.  In the event, that the item is lost in transit or arrives damaged, you are responsible for filing a claim with the carrier.

 

Replacing Damaged Items

 If you receive your item and it has been damaged in transit, we will replace the item as quickly as possible.  Proof of damage must be provided within 3 days of receiving the item.